FAQ

Welcome to our FAQ page! We've compiled answers to the most common questions our customers ask. If you can't find what you're looking for, please don't hesitate to contact us.

Shipping and Delivery

Q: How long does shipping take? A: Shipping times vary depending on location and shipping method. Standard shipping typically takes 5-7 days. Express shipping typically takes 1-3 days. Please allow 1-2 days for processing. 

Q: Do you offer international shipping? A: No, at this time we only ship within the United States.

Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. You can also log into your account and view your order status under "My Orders."

Return Policy

Q: What is your return policy? A: We offer a 30-day return policy for most items. Products must be in their original condition with tags attached. Some exceptions apply for hygiene reasons.

Q: How do I initiate a return? A: To start a return, log into your account, go to "Orders," and select "Return Item." Follow the prompts to generate a return label.

Q: Do I have to pay for return shipping? A: For standard returns, customers are responsible for return shipping costs. If you received a defective item, we'll cover the return shipping.

Q: How long does it take to process a refund? A: Once we receive your return, refunds are typically processed within 5 business days. 

Privacy Policy

Q: How do you protect my personal information? A: We take your privacy seriously. Our website uses SSL encryption to protect your data during transmission. We never share your personal information with third parties without your consent.

Q: Do you use cookies on your website? A: Yes, we use cookies to enhance your browsing experience and provide personalized recommendations. You can adjust your cookie settings in your browser preferences.

For more information, visit https://foxandwords.com/policies/privacy-policy. 

Account Creation

Q: How do I create an account? A: Click the "Sign Up" button in the top right corner of our website. Fill in your details, create a password, and you're all set!

Q: What are the benefits of creating an account? A: With an account, you can:

-  Track your orders
-  Save your shipping addresses
-  Access exclusive deals
-  Earn rewards points

    Q: I forgot my password. What should I do? A: Click the "Forgot Password" link on the login page. We'll send you an email with instructions to reset your password.

    Payment Types

    Q: What payment methods do you accept? A: We accept the following payment methods:

    -  Credit/Debit Cards (Visa, MasterCard, American Express)
    -  Google Pay, PayPal, Apple Pay

    Q: Is it safe to use my credit card on your website? A: Absolutely. Our payment gateway is PCI-DSS compliant, ensuring the highest level of security for your financial information.

    Q: Can I save my payment information for future purchases? A: Yes, you can save your payment information securely in your account for faster checkout in the future.